Our policy

Returns & Exchanges

We accept returns on defective pieces only, and every claim must be supported by an unboxing video that clearly shows the defect. We do not offer exchanges, and we are unable to accept returns for change of mind.

Please film your unboxing

We can only assess a defect claim if it is supported by an unboxing video. Start recording before you open the parcel — once it has been opened off-camera, a claim can no longer be verified. It takes a minute and it protects you as much as it protects us.

Returns on defective pieces

Every saree is inspected and quality-checked before it is packed. If something has been missed and your piece arrives with a genuine defect — a tear, a hole, a dropped or pulled weave, a printing or dyeing fault, or damage sustained in transit — we will take it back and refund you in full, including any cost of returning it.

Raise the claim within 48 hours of delivery so we can act on it while the courier record is still open.

What the unboxing video must show

A phone recording is perfectly sufficient. What matters is that it is unbroken and that the defect is visible within it:

Start recording before the parcel is opened, with the packaging still sealed.
Show the shipping label and the sealed edges of the parcel at the start.
Keep it to a single continuous take — unedited, with no cuts or pauses.
Open the parcel and unfold the saree fully within the same recording.
Hold the camera steady on the defect in good light, close enough to see it clearly.

We ask for this because a continuous recording is the only way to establish that a fault was present when the parcel arrived rather than afterwards. Without it we have no way to distinguish the two, and we would rather set a clear standard than decide such cases arbitrarily.

How to raise a claim

1. Message us on WhatsApp within 48 hours of delivery with your order details.
2. Send the unboxing video along with close-up photographs of the defect.
3. We will review and respond within one business day, and arrange collection if the claim is accepted.
4. Your refund is issued to the original payment method once the piece reaches us.

Exchanges

We do not offer exchanges. Where a defect claim is accepted, it is settled as a refund rather than a replacement, and you are of course welcome to order another piece whenever you wish.

What is not covered

Change of mind

If a piece simply is not what you hoped for, we are not able to take it back. We would much rather answer questions before you order — see below.

Slight colour variation from photographs

We photograph every saree in natural light and describe shades honestly, including unusual undertones. Screens are calibrated differently and natural dyes vary subtly between batches, so a small difference between screen and fabric is expected and is not a defect.

The character of handloom

Minor irregularities in weave, small slubs in the yarn and tiny variations in motif spacing are inherent to handwoven cloth. They are marks of a loom rather than a machine, and are not treated as faults.

Damage after wear, washing or alteration

Once a saree has been worn, washed, stitched or altered we are unable to assess whether a fault was present on arrival, so claims cannot be accepted at that stage.

Ask us before you order

Since we cannot take a piece back on change of mind, we would far rather answer your questions first. Message us and we will send an in-hand video, show you the exact shade in daylight, confirm the length or the blouse piece, or tell you honestly if a saree is not what you are picturing. We would rather lose a sale than have a piece sit unworn.

Shipping

Free shipping across India · delivered in 5–8 days from the date of order. Orders typically reach you within 5–8 days of ordering, and we share a tracking number once your parcel is dispatched.

Need to raise a claim?

Message us within 48 hours of delivery with your unboxing video and photographs, and we will respond within one business day.

Questions about care or ordering? See our FAQ or saree care guide.